HOAP (Homeless Outreach and Advocacy Program) provides trauma informed medical and behavior health services to individuals experiencing homelessness. The goal is to create a welcoming, empowering and dignified environment to those we serve. Our team-based approach provides care at our newly renovated clinic located at 199 Chandler Street as well as various outreach sites within the City of Worcester. In addition to medical and behavior health services, patients can access case management, recover coaches and Medication Assisted Treatment for substance use disorder.
The Recovery Coach works with individuals who have Substance Use Disorders and supports the patient by removing barriers to care. The Recovery Coach is an integral part of the HOAP Team. The Recovery Coach provides community outreach and peer recovery support to sustain recovery. The Recovery Coach assists the team to promote and coordinate care in a positive, supportive manner. The Recovery Coach promotes patient recovery from addiction using patient navigator skills to connect patients with recovery support services. Participates in outreach activities at outreach clinics and non-FHCW sites during business and non-business hours as needed.
High School Diploma or GED required. Associates Degree in Human Services or related field preferred. Completion of Patient Navigator or Medical Interpreter program preferred.
Must have lived experience with substance use disorder. Two years of experience in a healthcare or substance abuse program support preferred. Knowledge of community resources. Understanding of recovery and ability to work independently and as part of a team. Must have demonstrated computer proficiency with MS Office, Word and Excel.
Professional Licensure/Special Skills and Certification Required:
Certification as Certified Addiction Recovery Coach (CARC)
required, or able to obtain within six (9-12) months from date of hire.
Interpersonal Relationships/Organizational Expectations:
1. Commitment to providing health care to families in a medically underserved community.
2. Willingness to be flexible in the development of new methods of health service delivery.
3. Ability to deal with sensitive information in a highly confidential manner.
4. Effective communication skills, both oral and written, with patients, families, visitors,
co-workers, health care professionals, funders and other regulatory agencies.
5. Bilingual in English and another language appropriate to the health center’s patient
population preferred, but not required.
6. Ability to function independently with minimal supervision, and to plan, coordinate,
and carry out those tasks necessary to meet the job responsibilities.
7. Awareness of resources available within the health center to accommodate the needs of
8. Commitment to providing cost conscious, fiscally responsible, timely, efficient,
effective, safe, patient-centered, culturally competent, equitable, and
participatory health care.
9. Processes personal health information in accordance with FHCW HIPPA policies and
Reporting to the Director of HOAP